01429 219374

Privacy Policy

Higher Hire Scaffolding Ltd NE

Higher Hire Scaffolding Ltd NE respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect information you provide when contacting us, requesting a quotation or using our website.

Information We Collect

We may collect personal information when you contact us by telephone, email, through our website or via our enquiry form. This may include:

  • Your name
  • Company name, where applicable
  • Telephone number
  • Email address
  • Project or property address
  • Details about the scaffolding services you require
  • Preferred project or start dates
  • Photographs or other files you choose to upload
  • Any additional information you provide as part of your enquiry

We only ask for information that is reasonably required to respond to your enquiry and provide our scaffolding services.

How We Use Your Information

We may use the information you provide to:

  • Respond to enquiries and quotation requests
  • Discuss your scaffolding requirements
  • Arrange site visits
  • Prepare and provide quotations
  • Plan and deliver scaffolding services
  • Contact you regarding an existing or proposed project
  • Maintain appropriate business and administrative records
  • Meet our legal, regulatory and accounting obligations
  • Improve our website and customer service

We will not sell your personal information to third parties.

Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because it is necessary to respond to your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate business interest in managing enquiries and providing our services.

Where consent is required, you may withdraw your consent at any time.

Website Enquiry Forms

When you submit an enquiry or request a quotation through our website, the information entered into the form will be used to deal with your request.

If you upload photographs, please only provide images that are relevant to your property, site or proposed scaffolding work. Where possible, avoid including unnecessary personal or sensitive information in photographs or project descriptions.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted third-party service providers where reasonably necessary to operate our business, website or services. This could include website hosting, email, IT, accounting or other professional service providers.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Where third parties process personal information on our behalf, we expect them to handle that information appropriately and securely.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling enquiries, completing projects and meeting legal, tax, accounting or regulatory requirements.

Information that is no longer required will be securely deleted or disposed of where appropriate.

Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, alteration, disclosure or loss.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly and, where applicable, understand how visitors use the site.

Some cookies may be essential for the operation of the website. Other cookies, such as analytics or advertising cookies, should only be used in accordance with applicable consent requirements.

For more information about the cookies used on this website, please refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites or services. Higher Hire Scaffolding Ltd NE is not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website you visit.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict the way your information is processed
  • Object to certain types of processing
  • Request the transfer of your information where applicable
  • Withdraw consent where we rely on consent to process your information

If you wish to exercise any of these rights, please contact us using the details below.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.

Contact Us

If you have any questions about this Privacy Policy or how Higher Hire Scaffolding Ltd NE handles your personal information, please contact:

Higher Hire Scaffolding Ltd NE
59 Raby Gardens
Hartlepool
TS24 8HW

Telephone: 01429 219 374

Email: click here

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations. Any updated version will be published on this page.

Last updated: August 2026